Frequently Asked Questions

What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original packaging. Shipping costs are non-refundable, and return shipping charges are the customer’s responsibility. Some specific products may have different return policies, which will be noted on the product page.

How long will it take to process my return?
Once we receive your returned item, our processing time is typically 3-5 business days. After processing, please allow additional time for your financial institution to post the credit to your account.

What if I receive a damaged or defective item?
Please inspect your shipment upon arrival. If any items are damaged or defective upon arrival, please contact us immediately. We will work with you to arrange for a replacement or refund.

Do you offer technical support?
Yes, we provide technical support for the products we sell. Assistance is available to help with product operation, troubleshooting, and general questions.

How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also view your order status by logging into your account on our website.

What are your shipping options and costs?
We offer a variety of shipping options. Standard shipping times and costs are calculated at checkout based on the items in your cart and your delivery address. Expedited shipping options are often available.

Do you ship internationally?
We currently ship only to addresses within the United States.

What forms of payment do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Payment is processed at the time of order.

Is my personal and payment information secure?
Yes, we use industry-standard encryption technology to ensure that all your personal and payment information is kept secure and confidential.

How can I create an account?
You can create an account during the checkout process by selecting the option to save your information for future purchases. You can also register directly on our website.

I forgot my password. How can I reset it?
On the login page, click the “Forgot Your Password?” link. You will be prompted to enter your email address, and instructions for resetting your password will be sent to you.

Can I modify or cancel my order after it has been placed?
We process orders very quickly to ensure fast shipping. Therefore, we are often unable to modify or cancel an order after it has been submitted. Please contact us immediately if you need to change an order, and we will do our best to accommodate your request, though we cannot guarantee it.

Do you price match?
We are committed to offering competitive pricing. While we do not have a formal price matching policy, we encourage you to contact us if you find a lower price on an identical item from an authorized retailer.

Are there warranties on the products you sell?
Most products come with a manufacturer’s warranty. The specific terms and length of the warranty vary by product and brand. Please refer to the product documentation or the manufacturer’s website for detailed warranty information.

Where can I find product manuals?
Many product manuals are available for download directly on the product pages on our website. If you cannot locate a specific manual, please contact us for assistance.

Do you sell genuine OEM parts?
Yes, we are an authorized distributor for the brands we carry. All parts and products are genuine and sourced directly from the original equipment manufacturer.

What are your business hours?
Our customer support team is available to assist you during standard business hours, Monday through Friday.

How do I know if a product is in stock?
Most items on our website are live and reflect our current inventory. Items that are out of stock will typically be marked as such on the product page.

Can I backorder an item?
Backorders are not available for most items. We recommend adding your email to the notification list on an out-of-stock product’s page to be alerted when it becomes available again.

Do you have a physical store I can visit?
We operate as an online e-commerce platform and do not have a public retail storefront for walk-in customers.