At ohpowertools.com, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help with our returns and exchange policies.
Return Policy
Items may be returned within 30 days of the purchase date for a full refund, exchange, or store credit. All returned items must be in new, unused condition and in the original packaging, including all accessories, manuals, and documentation.
After 30 days, manufacturers’ warranties will apply to most items. Please see the manufacturer’s website for specific warranty details. We are unable to process returns or exchanges after 90 days from the purchase date.
Important Notes:
- Return shipping charges are the responsibility of the customer, except in cases of defective, damaged, or incorrectly shipped items.
- Special order items, custom products, and demonstrator tools are final sale and cannot be returned.
- A 15% restocking fee may be applied to returns of items that are not defective, damaged, or incorrect.
- Refunds will be issued to the original method of payment upon receipt and inspection of the returned item. Please allow time for processing after we receive your return.
How to Return an Item
To initiate a return, please start the process on our website. You may also contact us for assistance. A return authorization number is required for all returns. Please include this number on your return packing slip.
Once your return is received and inspected, we will notify you of the approval or status of your refund or exchange.
Exchanges
If you need to exchange an item for a different one, the fastest method is to return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or repair under the manufacturer’s warranty and provide a return shipping label if needed.
Disclaimer
This policy is provided for informational purposes. ohpowertools.com reserves the right to amend or change this policy at any time without prior notice.